Refund Policy

This Refund Policy applies to services purchased directly from Pinwheel and is supplementary to the specific terms agreed in your service contract or proposal.

Service retainers

Monthly retainer fees cover strategy, management and reporting time already committed for that period and are generally non-refundable once work has commenced for that month.

Project-based work

For fixed-scope projects (for example, a brand identity package or a one-time SEO audit), refund eligibility depends on the stage of work completed at the time of a cancellation request, as outlined in your project agreement.

Ad spend

Amounts paid directly to advertising platforms (Google, Meta, LinkedIn, etc.) are governed by that platform's own refund and billing policies, not Pinwheel's.

Requesting a refund

To discuss a refund request, contact us at info@pinwheel.co.in with your project or invoice details, and we will respond within a reasonable timeframe as outlined in your contract.